Refund Policy

Effective Date: October 2, 2026 • Last Revised: October 2, 2026

1. Overview & Satisfaction Commitment

At Klipya, we strive to deliver top-tier AI video clipping, face tracking, and vertical shorts generation tools. This Refund Policy describes the conditions under which membership plan subscriptions or rendering credits may be refunded or adjusted.

2. Subscription Cancellations

You may cancel your Klipya membership plan at any time through your Account Dashboard. When you cancel, your account remains active with full studio access until the conclusion of your current billing period. No future automatic renewals will be charged.

3. Refund Eligibility Windows

Standard Refund Window: We offer a 7-day money-back guarantee for initial membership subscriptions if you have consumed fewer than 3 rendering credits and experienced verified technical rendering defects that our support team was unable to resolve.

Refunds are generally not granted under the following circumstances:

Significant consumption of your subscription rendering credits or video processing quota.
Failure to cancel recurring subscriptions prior to renewal date.
Account suspensions resulting from violations of our Terms of Service.

4. Service Outages & Technical Failures

If a server-side hardware error or GPU encoder failure prevents an export from completing successfully, that rendering credit is automatically refunded back to your account balance without requiring manual support intervention.

5. How to Request a Refund

To submit a refund request, please email our support team with your order reference number and account email at: klipya@vidgrab.online or reach out via our official WhatsApp support channel.

Processing Timeline: Approved refunds are processed back to the original payment method within 5–10 business days depending on your financial institution.